Refund and Returns Policy

Last Updated: September 2026

At Elite Cloud BD, we want customers to receive their orders in proper condition. Please review the following policy before requesting a return, replacement, or refund.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us verify the issue, we may request:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • An unboxing video where reasonably available
  • A description of the issue

After verification, we may offer a replacement, exchange, repair, store credit, or refund as appropriate and subject to applicable law.

Return Eligibility

A product may generally be eligible for return if:

  • It is unused and in its original condition
  • Original packaging, accessories, manuals, seals, and labels are intact
  • The request is made within our applicable return period
  • Proof of purchase is available

Approval is subject to inspection of the returned product.

Non-Returnable Products

For hygiene, safety, and product-integrity reasons, certain products may not be eligible for return after opening or use, including consumable or sealed items such as:

  • E-liquids
  • Disposable products
  • Pods and cartridges
  • Coils
  • Opened or used mouth-contact products
  • Products with broken hygiene or authenticity seals

This does not affect any rights that cannot legally be excluded.

Change of Mind

Returns based solely on change of mind may be accepted only if the product is unopened, unused, and in resalable condition, and only after prior approval from Elite Cloud BD.

Delivery or return shipping charges may not be refundable in such cases.

Warranty Claims

Products covered by a manufacturer or supplier warranty will be handled according to the applicable warranty conditions.

Physical damage, misuse, liquid damage, improper charging, unauthorized repair, or damage caused by incorrect use may not be covered by warranty.

Refund Processing

Once an approved returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds may be processed through the original payment method, bank/mobile financial service, or another mutually agreed method.

Processing time may vary depending on the payment provider.

Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

If an order has already been dispatched, cancellation may no longer be possible, and applicable courier or delivery costs may apply.

Delivery Charges

Original delivery charges and return courier charges are generally non-refundable unless the return is caused by an incorrect, defective, or damaged product supplied by us.

How to Request a Return

Contact us before sending any product back.

Please provide:

Order Number:
Customer Name:
Phone Number:
Reason for Return:
Photos/Video of the Issue:

Contact:

Elite Cloud BD